We recommend that you allow some time for soaking in the spring water prior to your appointment; by soaking ahead of time, it prepares the body to get the most out of the treatment and enhances your experience at the spa. After your treatment, you are more than welcomed to stay and enjoy the facility as well.
Impolite no-shows will be charged the full treatment price.
FACIAL CANCELLATION POLICY:
– ADVANCE BOOKINGS: We request at least 24 hours advance notice when cancelling or rescheduling your facial appointment, or you will be charged for the full service.
– SAME DAY BOOKINGS: Same day bookings must cancel 4 hours prior to their scheduled appointment to avoid being charged for the full service.
– All appointments scheduled with less than 4 hours advance notice and a no-show occurs, you will be charged for 50% of the amount of the service.
Unused and unopened items may be returned within 30 days of the original purchase for credit to the spa.
Remaining value on gift certificates will be remained on file for future use. No refund of left-overs.
No refund on services received or spa access fee. We do not accept SpaFinder gift certificates.
Drink a lot of water to maintain hydration and receive the full benefit of your experience. The water will flush out any toxins released by massage, treatment, steam and essential oil treatments.
You are more than welcomed to bring own products and items to best fit your need.
You will also have access to cold plunge pool, hot pool, steam sauna, dry sauna, showers, power room, rest area, restrooms; all gender separated.
All cell phones must be in silent mode.
If you have any questions about a spa treatment and your health, it is crucial to consult a doctor.
The client and the parent/guardian must also provide written consent before any services commence. These services will be scheduled with the same gender therapist unless requested otherwise by the parent or legal guardian. Swimwear or undergarments must be worn during all massage or facial treatments.
Babies and toddlers are not permitted to accompany an adult during service for safety purposes.
BHS reserves the right to terminate any service at any point.
If you have any question, feel free to submit yours here!
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how do I purchase the spa pass?
Please call us at 323.734.7000 for more details. You may purchase the passes at the front desk.
I am interested in soaking in the spring water. What will I schedule or ask for when booking or making a reservation?
Thank you for your inquiry. You do not need to make a reservation for access to the hot spring water. You can come in any time, reservations are only for treatments.
Hello. I was curious about one of your facial & body treatments. Would it be safe to get the puracne oxygenating facial at least once a week? Also, would it be too much to get the body scrub/body care combo on a weekly basis? Basically, I’m asking, how often would you guys recommend these treatments?
Thank you for your inquiry. Yes it is safe to have the Puracne Facial weekly. For BodyScrub and BodyCare, it depends on your skin tolerance and rate of cell regeneration. Body Care is a massage so it is okay to have on weekly basis, Body Scrub is an intense exfoliation treatment and it aims at removing layers of dead skin, most people are able to have it once a week. Those whom are more sensitive to exfoliation are recommended to have the scrub every other week. Feel free to call us at 323.734.7000
Are the mineral baths coed or do you have women only facility?
Thank you for your inquiry. They are not co-ed. We have separate pools and treatments areas for men and women.
Do you use chemicals to keep the water clean, such as chlorine or bromine?
Yes we use bromine as it is required by the city regulations.
what things do you offer for couples? please give me details and pricing.
At the time being, we provide double-bed massage room for couple at no charge upon request and availability. You may have any of the dry massages ( Shiatsu, Swedish, Deep Tissue, Sports, Rock , Bamboo) together ( except Thai Massage).
Is there any time restriction for using the spa facility if we just purchase the spa pass?
There is no restriction as to when you can use the spa pass. However, we limit access to the facility to 3 hours. Your treatment duration does not count towards the 3 hour limit.
Do you have a co-ed day/night?
We do not have co-ed day or night.
Some massages listed on your site specify that they are performed by a female massage therapist. Others do not. Do you have both female and male therapists on staff?
We do have both female and male therapists for body treatments and massage.
Are you able to wear a swimsuit inside the hot tub, steam room or sauna? or must you be nude like in a korean spa?
Swimsuits are optional, you may wear one in the springs as long as it is clean. You must also shower before entering the springs and wet your swimsuit with clean water.
suggestion: Put in hours in FAQ. I can’t find the hours it is open, only the “happy hours” promo.
Business hours can be found at bottom of all pages.